Enterprise resource planning system
About the product
The system was developed to optimize work processes in a company that sells luxury goods. My task was to simplify the work of managers and thereby improve labor efficiency. Products are sold both online and offline. The company has many processes, ranging from the purchase of goods, ending with checking the goods for authenticity and delivery to the end customer. Managers worked in a similar application, so it was important to take into account the user experience of employees and improve some of the processes of interaction with the system, which would lead to a more convenient work.
- Researching Potential Users
- Identification of user pain points and problems
- Building interaction with the product
- Creating and testing hypotheses
- Designing a convenient user interface
- Conducting interviews
- Creating wireframes
- Conducting usability studies
- Creating design system
- Creating User Journey Map
- Accessibility tests
- Creating high-fidelity prototype and final UI
User experience research
I conducted interviews with users to understand the pain points when creating interfaces.
Employees want to process orders quickly, but at the same time control all processes thoroughly. In their business, an individual approach to each client is important. I have identified the main pain points that bother users and cause inconvenience or suffering.
User Journey Map
After identifying user needs, I prepared User Journey Map. This allows us to understand what steps the user will go through in our product. The map will help to understand the principle of user interaction with the product.
The design process consists of information architecture, wireframes, low-fidelity prototype,
usability study, design system, high-fidelity layouts and prototypes.
I created clickable prototypes to test with real users.
We conducted 2 rounds of prototype testing on users and during this time we monitored their actions and took important notes. So we were able to trace the interaction of the user with the product and draw some conclusions.